The South African Social Security Agency (SASSA) helps support vulnerable individuals and families by providing various social grants. However, when applying for SASSA grants like the Social Relief of Distress (SRD) R350, Disability Grant, Old Age Grant, or Children’s Grant, applicants may encounter a “referred” status. This can be a source of confusion, but understanding what this status means and how to address it can ease the process.
How Do I Fix My Referred Status?
Possible Causes of SASSA Referred Status
1. Missing Documents
If you fail to provide all the required documents when submitting your application, SASSA may flag your application for additional review, leading to a referred status. To avoid this, make sure all necessary documents (e.g., proof of income, ID, proof of residence) are uploaded correctly.
2. Duplication of Name
Due to the large number of applications SASSA processes, if your name or ID number matches that of other applicants, this could trigger a referred status. While not your fault, this can delay the process until SASSA manually verifies your details. Get details about Child Grant Application.
3. Incorrect or Missing Phone Number or ID
Providing inaccurate phone numbers or ID numbers during your application is a common cause of referred status. Always double-check that these details are correct, as any mistake can slow down the processing of your application.
4. Multiple Applications Submitted
Submitting more than one application with varying details is another reason for referral. If SASSA finds inconsistent information across multiple submissions, they may need additional time to verify which application is correct. This could result in your application being flagged for review.
Steps to Fix a SASSA Referred Status
To resolve a “referred” status during a SASSA status check, ensure that all your documents are correctly submitted and meet the necessary requirements. If your SASSA application is marked as referred, you can follow these steps to resolve the issue:
Contact SASSA Directly
Reach out to SASSA to find out the specific reason for your referred status. You can contact SASSA through the following channels:
- Toll-free number: 0800 60 10 11
- WhatsApp: 082 046 8553
- Email: [email protected]
When contacting them, have your ID number, phone number, and application reference number ready for easy reference.
Encountering a referred status on your SASSA application can be frustrating, but it’s a common part of the verification process. The referred status usually means that SASSA needs more time to cross-check your details with other databases or confirm information in your application.